For Subscribers · FAQs
Frequently Asked Questions
Quick, straight answers — and a local team when you need a person.
Yes. BPS Fiber operates a 100% fiber-optic network in Bernie, with symmetrical speeds up to 1 Gig across town. Enter your address on the availability checker to confirm service at your location.
BPS Fiber offers symmetrical plans at 100/100 Mbps, 500/500 Mbps, and 1 Gig/1 Gig (1,000 Mbps up and down), with a multi-gig plan coming soon. Every plan is the same fast speed in both directions.
Plans are $54.95/mo (100/100), $79.95/mo (500/500), and $99.95/mo (1 Gig). A limited-time promotion gives new customers 1 Gig Fiber and BPS SHIELD free for their first three months, plus free standard installation. Managed Wi-Fi and BPS SHIELD are included with every plan for only $4.95/mo.
No. BPS Fiber residential Internet service does not require a long-term contract.
We want you to stay with BPS because you're happy with your service—not because you're locked into an agreement.
We want you to stay with BPS because you're happy with your service—not because you're locked into an agreement.
The biggest difference is the connection itself.
BPS Fiber uses fiber-optic cable all the way to your home. This allows us to provide symmetrical Internet speeds, which means your upload speed can be just as fast as your download speed.
Cable Internet typically provides fast download speeds but considerably slower upload speeds.
Upload speed matters when you are:
• Making video calls
• Working from home
• Backing up photos and files to the cloud
• Using security cameras
• Uploading photos and videos
• Gaming
• Sending large files
With BPS Fiber, you get a connection designed for today's increasingly connected homes—not technology originally built around cable television.
BPS Fiber uses fiber-optic cable all the way to your home. This allows us to provide symmetrical Internet speeds, which means your upload speed can be just as fast as your download speed.
Cable Internet typically provides fast download speeds but considerably slower upload speeds.
Upload speed matters when you are:
• Making video calls
• Working from home
• Backing up photos and files to the cloud
• Using security cameras
• Uploading photos and videos
• Gaming
• Sending large files
With BPS Fiber, you get a connection designed for today's increasingly connected homes—not technology originally built around cable television.
Yes. Home phone service is still part of BPS Fiber. You can keep your existing number and bundle phone with any fiber plan on one local bill.
BPS SHIELD is our complete Wi-Fi and home network care package and is required with every residential BPS Fiber Internet plan.
For just $4.95 per month, BPS SHIELD includes:
• Managed home Wi-Fi
• BPS-provided Wi-Fi router
• Router maintenance and replacement
• Inside wiring maintenance
• CommandIQ home Wi-Fi management
• ProtectIQ network security
• ExperienceIQ parental controls and device management
• My PrioritiesIQ application and device prioritization
BPS SHIELD allows us to support more than just the fiber coming into your home. It gives BPS the equipment and tools needed to help manage and troubleshoot your complete home Internet experience.
For just $4.95 per month, BPS SHIELD includes:
• Managed home Wi-Fi
• BPS-provided Wi-Fi router
• Router maintenance and replacement
• Inside wiring maintenance
• CommandIQ home Wi-Fi management
• ProtectIQ network security
• ExperienceIQ parental controls and device management
• My PrioritiesIQ application and device prioritization
BPS SHIELD allows us to support more than just the fiber coming into your home. It gives BPS the equipment and tools needed to help manage and troubleshoot your complete home Internet experience.
Pay online from Your Account, and reach local technical support at 866-543-3412. For new service or sales, call 573-293-2277.
When your promotional period ends, your Internet service moves to the regular monthly price for the speed you selected. If you are taking advantage of our current 1 Gig promotion, you are not required to stay on the 1 Gig plan after the promotional period.
You can keep 1 Gig service or choose another available BPS Fiber speed that better fits your needs and budget.
You can keep 1 Gig service or choose another available BPS Fiber speed that better fits your needs and budget.
Yes. BPS Fiber does not require you to stay on the same Internet speed. If your needs change, contact us and we can help you choose a different available speed.
There is no long-term contract locking you into a particular Internet package.
There is no long-term contract locking you into a particular Internet package.
Yes. Your BPS-managed Wi-Fi router is provided as part of BPS SHIELD.
You do not need to purchase your own router, and if BPS-provided equipment fails or needs replacement, BPS takes care of it as part of the service.
You do not need to purchase your own router, and if BPS-provided equipment fails or needs replacement, BPS takes care of it as part of the service.
There is no separate monthly router rental charge.
Your router, managed Wi-Fi service, equipment maintenance and replacement, inside wiring maintenance, and BPS SHIELD applications are all bundled together in the required BPS SHIELD service for just $4.95 per month.
Your router, managed Wi-Fi service, equipment maintenance and replacement, inside wiring maintenance, and BPS SHIELD applications are all bundled together in the required BPS SHIELD service for just $4.95 per month.
Standard residential BPS Fiber installation is free.
Our professional installation includes bringing BPS Fiber service into your home, installing the necessary BPS equipment, setting up your Wi-Fi, and making sure your connection is working before we leave.
Unusual construction situations requiring work beyond a standard installation may need to be reviewed by BPS before installation.
Our professional installation includes bringing BPS Fiber service into your home, installing the necessary BPS equipment, setting up your Wi-Fi, and making sure your connection is working before we leave.
Unusual construction situations requiring work beyond a standard installation may need to be reviewed by BPS before installation.
Yes. BPS Fiber is a true fiber-to-the-home network. We bring fiber all the way to your home rather than stopping at the neighborhood or converting to coax cable for the final connection.
Our technicians install the fiber connection and the equipment needed to provide your BPS Fiber service.
Our technicians install the fiber connection and the equipment needed to provide your BPS Fiber service.
No. BPS Fiber residential Internet plans include unlimited data.
There are no monthly data allowances to monitor and no overage charges for using more data.
There are no monthly data allowances to monitor and no overage charges for using more data.
In most cases, yes. If you are switching your home telephone service to BPS, we can usually transfer your existing telephone number.
Do not cancel your existing phone service before contacting BPS. We need the existing service to remain active while the number transfer is being completed.
Do not cancel your existing phone service before contacting BPS. We need the existing service to remain active while the number transfer is being completed.
Absolutely. You do not need traditional cable TV service to watch television over BPS Fiber.
Streaming services can provide live television, movies, sports, local channels and on-demand programming through your Internet connection. Popular streaming devices include smart TVs, Roku, Amazon Fire TV and Apple TV.
The channels available depend on the streaming service you choose.
Streaming services can provide live television, movies, sports, local channels and on-demand programming through your Internet connection. Popular streaming devices include smart TVs, Roku, Amazon Fire TV and Apple TV.
The channels available depend on the streaming service you choose.
Yes. Our professional installation is designed to make getting connected as easy as possible.
Your BPS technician will set up your BPS Wi-Fi and can help get your compatible household devices connected to the new network during installation.
Streaming subscriptions and account setup with third-party streaming providers remain the customer's responsibility.
Your BPS technician will set up your BPS Wi-Fi and can help get your compatible household devices connected to the new network during installation.
Streaming subscriptions and account setup with third-party streaming providers remain the customer's responsibility.
BPS Fiber provides a dedicated wired fiber connection directly to your home. 5G home Internet reaches your house wirelessly from a nearby cellular tower.
Because 5G service depends on wireless signal conditions, performance can change based on your location, distance from the tower, network congestion, building construction and other factors.
Fiber provides a physical connection directly to your home and is designed to deliver consistent high-capacity service with fast download and upload speeds.
For customers who rely heavily on Internet service for working from home, streaming, gaming, cloud backups, security cameras and multiple connected devices, fiber provides a strong long-term broadband connection.
Because 5G service depends on wireless signal conditions, performance can change based on your location, distance from the tower, network congestion, building construction and other factors.
Fiber provides a physical connection directly to your home and is designed to deliver consistent high-capacity service with fast download and upload speeds.
For customers who rely heavily on Internet service for working from home, streaming, gaming, cloud backups, security cameras and multiple connected devices, fiber provides a strong long-term broadband connection.
Installation time varies depending on the home and whether fiber facilities are already in place. But in-home installation is typically 1-2 hours while fiber cable installation to the outside of your home is less than 10 business days.
A BPS technician will bring the service into your home, install the necessary equipment, set up your Wi-Fi and verify that your connection is working properly.
When your installation is scheduled, BPS can provide more information about what to expect for your particular location.
A BPS technician will bring the service into your home, install the necessary equipment, set up your Wi-Fi and verify that your connection is working properly.
When your installation is scheduled, BPS can provide more information about what to expect for your particular location.