For Subscribers · Support
Technical Support
Local help when you need a person — and quick fixes when you don't.
Reach local support
Local BPS support Mon–Fri, 8–5. Technical support available 24/7. When you call BPS, you reach someone local — not a queue three time zones away.
Quick fixes to try first
A lot of hiccups clear up in a couple of minutes. Before you call, try these:
1
Restart your ONT/router: unplug for 30 seconds, then plug back in.
2
Check the CommandIQ app for a device or Wi-Fi issue.
3
Confirm cables are seated at the wall and the router.
Report an outage
If your whole connection is down and a restart didn't help, let us know so we can check the network in your area and get you back online.
Call 866-543-3412 to report an outage
Have your address ready
We'll confirm whether it's a network or in-home issue
Manage your Wi-Fi with CommandIQ
Many issues — a slow device, a network name change, parental controls — you can handle yourself in the app in a few taps.
