Terms of Service

These Terms of Service ("Terms") govern your use of the internet, managed Wi-Fi, telephone, and related services provided by BPS Fiber ("BPS," "we," "us," or "our"). By ordering, activating, or using our services, you agree to these Terms.

1. Service description

BPS provides residential and business fiber internet with symmetrical speeds, managed whole-home Wi-Fi, and telephone service in our service area. Advertised speeds are the maximum available on a plan; actual speeds may vary based on equipment, wiring, Wi-Fi conditions, and factors outside our control.

2. Eligibility & your account

Service is available only at serviceable addresses in our coverage area. You are responsible for keeping your account information accurate and for all activity on your account. You must be of legal age and authorized to enter into these Terms.

3. Billing & payment

Service is billed monthly in advance. You agree to pay all charges, applicable taxes, and government fees by the due date. Late or missed payments may result in fees, service suspension, or disconnection. Promotional pricing applies for the stated period and reverts to the then-current standard rate afterward.

4. No contracts & cancellation

BPS residential internet has no long-term contract. You may cancel at any time; service continues through the end of your current billing period and charges already billed are non-refundable except as required by law. You remain responsible for returning any BPS equipment in good condition.

5. Equipment

Certain equipment (such as the optical network terminal and managed Wi-Fi gateway) remains the property of BPS and must be returned upon cancellation. You agree to keep BPS equipment safe and to use it only as intended. You are responsible for the cost of equipment that is lost, stolen, or damaged beyond normal wear.

6. Acceptable use

Your use of our services is subject to our Acceptable Use Policy, which is incorporated into these Terms. Violations may result in suspension or termination of service.

7. Service availability

We work hard to keep service reliable but do not guarantee uninterrupted service. Maintenance, upgrades, weather, power outages, and other events may affect availability. Voice service, including 911, may not function during a power or network outage or if equipment is moved or fails.

8. Disclaimers

Except as expressly stated, services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

9. Limitation of liability

To the fullest extent permitted by law, BPS is not liable for indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the services. Our total liability for any claim is limited to the amount you paid for service during the month in which the claim arose.

10. Governing law

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Missouri.

11. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.

12. Contact us